# Website Owner
The website **[https://mui.mira.cat](https://mui.mira.cat)** (the “Website”) is owned by **DANTE BITS S.L.** (the “Company”), **CIF B-63-651-327**, registered address **Camí de la Riera, 1, Granera (Barcelona)**, contact email **[info@mui.mira.cat](mailto:info@mui.mira.cat)**.
By using this Website and/or placing an order, you accept these Conditions of Purchase. Please read them carefully.
# 1. Purpose and general terms
These Conditions, together with the Website’s Legal Notice and Privacy Policy, govern the purchase of products via the Company’s online store. You may **register** or use **guest checkout** (if enabled). You declare that you are **at least 18 years old**.
# 2. Product information
Images and descriptions are for information purposes only. The Company may update the catalogue or stop offering products at any time. If, after purchase, a product becomes unavailable due to force majeure, we will notify you by email and refund the corresponding amount or offer an alternative.
# 3. Purchase process
Select products and add them to the cart. Provide a delivery address and choose a payment method. After completing the purchase, you will receive an **order confirmation email**. The invoice will be sent by email or made available in your customer area.
# 4. Prices and shipping costs
Prices shown **include applicable taxes**. Any shipping costs will be displayed during checkout **before payment**. The Company may update prices at any time; the **price in force at the time of order confirmation** will apply.
# 5. Payment methods
Payment can be made using the methods enabled at checkout (e.g., **card via Redsys** and, where available, **Bizum** or others). Follow the on-screen instructions to complete payment.
# 6. Payment security
Payments are processed through a secure gateway (e.g., **Redsys with 3-D Secure/PSD2**). Information is transmitted in encrypted form. The Company **does not store** full card details.
# 7. Availability and stock
If a product is shown as available in error and cannot be supplied, the Company will inform you and **refund** the corresponding amount. Sales **are not permitted without stock** when configured as such in the store.
# 8. Delivery
The Company will deliver products **as soon as possible** and, in any case, within **30 calendar days** of purchase. Delivery will be made to the address indicated by the customer. The Company is not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer. **Risk** passes to the customer upon **delivery**.
# 9. Right of withdrawal (returns)
You have **14 calendar days** from delivery to withdraw from the purchase without giving any reason, by notifying **[info@mui.mira.cat](mailto:info@mui.mira.cat)** and indicating your order number.
**Legal exceptions**: the right of withdrawal **does not apply**, among other cases, to:
* Goods **liable to deteriorate or expire rapidly** (e.g., fresh food).
* Goods **sealed** for **health protection** or **hygiene** reasons that have been **unsealed** after delivery.
* Goods **made to the consumer’s specifications** or **clearly personalised** (e.g., **custom blends** or **coffee ground to the customer’s request**).
* Digital content supplied on a non-tangible medium once supply has begun with your consent.
**Return conditions (physical products):**
* Products must be in the **same condition** as delivered, with **original packaging and labelling**.
* They must be returned in **suitable protective packaging**.
* Include a copy of the **proof of purchase** and **delivery note**, identifying returned items.
Unless the product is defective or there has been a shipping error, **return shipping costs** are borne by the customer. Returns should be sent to the address stated above (unless otherwise instructed by email).
# 10. Defective products or shipping errors
If you receive a **defective** product or one **not conforming** to your order, you are entitled to a **refund** or, where possible, a **replacement** at no additional cost. Contact **[info@mui.mira.cat](mailto:info@mui.mira.cat)** with photos and your order number. In these cases, the Company will cover **return shipping costs**. This is **without prejudice** to the **statutory legal guarantee of conformity** under applicable law.
# 11. Refunds
Once the return has been received and verified as compliant with these Conditions, the Company will process the **refund** using the **same payment method** used for the purchase, within a maximum of **30 days** from receipt of the returned product. The actual crediting time may depend on the customer’s financial institution. No refunds will be made for products that do not meet the return conditions.
# 12. Customer service and complaints
For enquiries or complaints, please email **[info@mui.mira.cat](mailto:info@mui.mira.cat)**. You may also use the **European Online Dispute Resolution (ODR) Platform**: [https://ec.europa.eu/consumers/odr](https://ec.europa.eu/consumers/odr)
If you reside in Catalonia, you have access to the **official consumer complaint form** (full de reclamació).
# 13. Changes to these Conditions
The Company may **amend** these Conditions at any time. The **version in force at the time of purchase** will apply.
# 14. Severability
If any clause is held invalid, the remaining provisions will continue in full force and effect.
# 15. Governing law, jurisdiction, and languages
These Conditions are governed by **Spanish law**. In the event of a dispute, the **courts of the consumer’s domicile** will have jurisdiction. The contract may be concluded in **Spanish or Catalan**.
**Last updated:** 25/08/2025