Terms and conditions

To AF Movilidad Urbana Intelligente S.L. we take your privacy very seriously. Below we explain the policies and procedures regarding the information we obtain and the use we make of it. Our goal is to guarantee not only a more sustainable world, but also the peace and confidence of our users and clients, so that we treat and keep your information with the maximum respect. We also explain how to contact us if you have any questions. By providing us the information or using our products and / or services you are consenting and accepting the terms and conditions mentioned here.

We collect information related to you or your use of our products as well as yours, but never without revealing your identity or making it public. We may collect information about you, such as the name, address, telephone number, email, driver’s license or any other official identification document, or through your devices through: a) our digital services, through our sites web, software applications, social media pages, emails or other digital services, for example when you subscribe to our Newsletter or want to do a product test. b) other sources such as public databases, joint marketing partners, third party service or repair centres and social media platforms. c) offline, that is, through actions outside the Internet: shopping, events and trade fairs, driving test, purchase, phone call, or contact through our service customer service. d) through the server or device: there is certain information such as computer type, screen resolution, name and version of the operating system and device, version, language, manufacturer, Internet browser … we use this information to ensure – make sure that digital services work for us.

When you visit our website we can use cookies, pixel tags, analytics tools and other similar technologies to facilitate the use of our digital services. For more information you can visit our Cookies Policy.

We may use this information to communicate and provide and improve our products and services and to answer questions and respond to requests, such as sending newsletters, information on events, news, promotions and campaigns, leaflets … Also to organize, evaluate and provide feedback on a vehicle presentation and / or test, to send administrative information such as information about our products and services, changes in terms of policies and conditions, to present products and / or offers tailored to your needs and to improve our database with information from other sources, to allow us to participate in similar contests and promotions to manage these activities, to facilitate social interaction and the functionality of communications.

You can choose to stop receiving electronic advertising communications from MUI Urban by following the instructions in any of our electronic communications or by contacting us at info@muiurban.com.

We may also use the information we collect to provide and improve our products and services, such as steps to complete and complete your purchase, payment processing, complete product financing request, order delivery, valuation and after-sales tracking, etc.

Other purposes may also include data analysis, audits, prevention and monitoring of wrongful acts, identification of usage trends, determination of the effectiveness of our commercial and promotional campaigns, and the operation and expansion of our business activities.

We may share information we collect with our service providers and business partners, with authorized third parties, with other third parties as required by law and in other cases. We may share information with vendors and business partners as needed such as web hosting, data analysis and protection, default processing, customer service, product design, product diagnostics, audits …

In all cases, a limited amount of personal information or about the products purchased from AF MUI Urban, S.L. will be provided.

In order to comply with legal obligations, including, but not limited to, judicial authority requirements, AF MUI Urban, S.L. may transfer or disclose to third parties information whether personal or otherwise, and if certain administrative authorities carry out an inquiry and request such data, in order to verify or implement our policies and procedures, respond to an emergency, avoid or stop any activity that we consider to be unlawful, unethical or legally persecuted or may be; or to protect the rights, property, reliability or security of the services, of our products and services, of third parties or of the users of our services or the general public, as we determine in our sole discretion.

In other cases, we may share information, such as our franchisees, business owners or third parties in connection with any corporate restructuring, merger, sale, joint venture, transfer or other disposition of all or part of our businesses, assets , shareholding or corporate participation (including those related to tender or similar procedures).

Unless you tell us otherwise, we will not share your personal information with third parties not associated with AF MUI Urban, S.L. that have advertising interests. If you wish to oppose any information processing that you have previously authorized, you can contact us as described in the section “How to contact us” which we quote later.

Transfer of information between countries

Our products and services are controlled and coordinated in Barcelona. Your personal information may be stored and processed in any country that we have centers with which we hire service providers. These countries may not have the same data protection laws as in the country where the information was initially provided. When we transmit your personal information to other countries, we protect it as described in the following privacy policy. When you use our services or otherwise provide us with your personal information, you are accepting the transfer of such personal information outside of your country of residence.

AF MUI, S.L. is responsible for the processing of your personal information. We have called a Data Protection Delegate to contact through:

• Email: dpo@muiurban.com
• Writing a letter to AF Movilidad Urbana Inteligente, S.L.
   
  C / Valencia, 238. 08007 – Barcelona (BCN).

As we explain in the Cookies Policy you can configure it so that the collection of our information can be configured. If you wish, you can exercise your rights in relation to the information about yourself by contacting us at the address that appears most in previous and future times. In this request you must clearly tell us what personal information you want us to change or delete from our database and what limitations you would like to place on our processing of the personal information you have provided us. For your protection we will be able to apply only the requests regarding the personal information associated with the particular email address that you used when sending us the request. If you are in the middle of a purchase or action process in which we need such data, we will have to keep them until their completion in order to be able to offer the service requested.

We try to use reasonable administrative, technical and organizational measures to protect the personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have any reason to think that your interaction with us is no longer secure, please contact us immediately about the problem as described in the “How to Contact Us” section below.

We keep the information we collect from our customers, products and services for the period necessary to fulfill the purposes described in this Privacy Policy, unless the law allows or requires a longer period of conservation. When the information is no longer needed for these purposes we will proceed to delete it or keep it in a way that cannot identify you. When determining the conservation period, we take into account different criteria such as the type of products and services requested by you or the nature of our relationship with you, the impact of the services we provide and the time periods provided by law .

This Terms and Conditions Policy does not include or are responsible for the confidentiality, information and other practices of third parties, including third parties operating on any site or service to which our digital services are linked. Likewise, the inclusion of a link to a site of our digital services does not imply that we recommend the linked sites or services, nor does it imply an association or affiliation with such third party.

We are not responsible for the collection, use, or disclosure policies or practices of other organizations, for example, any application developer, social media platform provider, wireless operating system or service, including any personal information you disclose. to other organizations through our software applications or social networking page in relation to them.

We may make changes to this policy of terms and conditions. You should check the ‘last updated’ date at the end of this document to see when it was last revised. Changes to this policy will take effect when we publish the terms and conditions policy on our digital services. The use of our products or services or the provision of your personal information in any other way after these changes are made will be understood as acceptance by you of the modified terms and conditions policy.

If you wish to contact us with any questions or comments, to disable certain services, or to ask about the ability to exercise your privacy rights indicated above, you can contact us:

• Via e-mail at dpo@muiurban.com
• Via postal address to AF Movilidad Urbana Inteligente, S.L.

       Carrer València, 238. 08007 – Barcelona (BCN). 

Please note that email communication is not always secure, so do not include your credit card information or confidential information in the emails you send.

If you have any questions or concerns, you can write to us at the address above. We will investigate and try to resolve, in accordance with the Principles, any complaint and conflict related to the processing and transfer of personal information that we carry out.